Customer Care

cuscare

Customer Care

 

Expanding the view of the mobile ecosystem
Customer care application for the agents of “Mobile Operators”
3 out of 4 Customers spend more positive customer experience after Omobio introduced the Customer-care application to fulfill customer care in style.

 

Agents of mobile operators now can provide a wide range of services to new and existing mobile subscribers, “Anywhere at Any Time” using Customer Care mobile App

 

  • Ability of agent functioning as a fully equipped mobile customer support centre.
  • Validate customer information before issuing new connections
  • Converting Manual paper base forms to e-forms
  • SECURITY – The customer care application ensures the data integrity of the captured e-forms with high end encryption method’s

Features

The Omobio Customer-Care Platform provides a range of features.

Multi Lingual Support
In addition to default available languages, the language support can be extended to any language.

Customer Service Fulfillment

  • Bill view & payments
  • Issuing new connections
  • VAS/Ring-in tone activations and deactivations

Stock Movements

  • Request for stocks
  • Approval for stocks
  • Acceptance of stocks, etc.

Sales

  • Capture Merchandise Serials.
  • Capture customer details and transmit them to POS and CRM systems.

After Sales Services

  • Captures warranty replacement items.
  • Lodge new serials, sales returns, etc.

e-Documents

  • Converting paper forms to e-forms.
  • Capture NIC copies

Got a new idea? Upgrade? or do you need a tailor made solution to fill the gaps of your existing product? Lets make your own another top notch product!